Frequently Asked Questions
Have a question? We’re here to help. Below you’ll find answers to the most common inquiries we receive from our valued clients.
Do you accept walk-ins?
Yes, we do accept walk-ins! However, we highly recommend booking in advance to secure your preferred time and stylist, especially during weekends and holidays when we’re busiest. You can book directly on WhatsApp at 0113 497 393.
Do you braid kids?
Yes, we offer braiding and basic hair services for kids in a comfortable and friendly environment. Our stylists are gentle and patient, ensuring your child has a positive and relaxing experience.
Is booking required?
Booking is not strictly required but is strongly encouraged. It helps us prepare in advance for your service and ensures that your preferred stylist and time slot are available. Walk-ins are welcome subject to availability.
Do you do house calls?
Yes, Pops Salon and Spa offers house calls for selected services such as makeup, bridal packages, and special event styling. Please contact us on WhatsApp to arrange your booking and confirm availability.
How long do acrylics last?
Acrylic nails typically last between 3 to 4 weeks, depending on your lifestyle and how well you care for them. We recommend scheduling a refill every 2–3 weeks to maintain the shape and strength.
What’s included in a spa package?
Our spa packages usually include a combination of services such as Swedish or Deep Tissue Massage, Body Scrub, and Body Wrap. You’ll enjoy a full relaxation experience in a calm, private environment with aromatherapy and personalized attention.
Do you offer bridal or group packages?
Yes, we offer customized bridal and group packages for weddings, birthdays, and corporate events. These can include hair, makeup, nails, and spa services. Contact us for a tailored quote.
Do you accept M-Pesa payments?
Yes! We accept M-Pesa, card payments, and cash. Your comfort and convenience come first.
What are your working hours?
We are open every day of the week:
Monday to Sunday: 9:00 AM – 6:00 PM.
How can I contact you?
You can reach us anytime through:
- 0113 497 393
- @popssalonandspa
- Applewood, Ngong Road, First Floor
Still have questions?
If you couldn't find the answer you were looking for, please don't hesitate to reach out. Our team is happy to assist you.